Help Center
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Guides
Getting Started
Learn how to connect your Shopify store and start scoring leads.
5 min readLead Scoring Guide
Understand how purchase history and recency produce a 0-100 score.
4 min readAccount Settings
Manage your profile, notifications, and preferences.
3 min readBilling & Plans
View your current plan, update payment, or cancel subscription.
4 min readPrivacy & Security
Learn how we protect your data and your customers data.
6 min readContact Support
Email our team at support@leadup.business or send us a message.
1 min readFrequently Asked Questions
How does AI lead scoring work?
Our AI uses OpenAI to analyze customer behavior including purchase history, browsing patterns, email engagement, and recency. It assigns a score from 0-100 and segments customers into Hot (80-100), Warm (50-79), Cold (20-49), or Churning (0-19) categories.
How do I connect my Shopify store?
Install LeadUp from the Shopify App Store — Shopify selects your store and handles permissions automatically, then brings you straight into the app. No store URL or API credentials needed.
Can I export my leads?
Yes! On the Dashboard, click the Export CSV button in the action bar. You can export all leads or filter by segment first to export only specific groups.
How often is data synced?
Shopify webhooks provide real-time updates for new orders and customer events. Full data resyncs happen every 6 hours. You can also trigger a manual resync from the Dashboard.
What happens when my trial ends?
After 30 days, your account downgrades to the Free plan with up to 100 leads. Your data is preserved. Upgrade anytime to unlock more leads and features.
Is my data secure?
Secrets you connect are encrypted at rest with AES-256 and we never sell your data. Some data is processed by our sub-processors to run the service - OpenAI for lead scoring, Shopify for billing, and Upstash for rate limiting. Our Privacy Policy lists every sub-processor and your rights over your data.
Can I cancel my subscription anytime?
Yes, no contracts or cancellation fees. Contact support@leadup.business to cancel. You retain access until the end of your current billing period.
How do I sign in?
Open LeadUp from your Shopify admin under Apps. You are signed in through Shopify, so there is no separate LeadUp password to remember or reset.
Still need help?
Our support team is available Monday-Friday, 9am-6pm EST.